Support
FAQ
Answers about credits, references, Remake, Canvas, history, failures, and top-ups.
How do credits work?+
Generation costs depend on your model and settings. Check the displayed credits before submitting. Browsing history and planning on the canvas do not start a generation.
Can I use reference images or videos?+
Yes. Image supports reference images when the selected model allows them. Video supports image, video, and audio references through upload slots and @ Elements.
What is Remake?+
Remake analyzes a short source video, creates an AI storyboard, and lets you generate localized shots one by one. It is designed for short drama clips rather than long films.
Does Canvas generate directly?+
Canvas helps you organize prompts, references, and shots. When your plan is ready, continue in the image or video workspace to generate.
How do I find previous results?+
Use the History page to review Image, Video, and Remake jobs. You can filter, search, open outputs, download results, and view job details.
What should I do if generation fails?+
Check the failure reason and credit status in task details. If credits have not returned or the status is unclear, contact support with the task ID.
Can I test long videos?+
For single-clip analysis, upload a 3–60 second clip. Longer-video options depend on the modes available in your workspace.
How do I top up credits?+
Online checkout is being migrated. Please contact an administrator for top-ups.
Need more help?
Keep your test reports practical
When something fails, a job ID and a short screen recording are usually enough for the team to investigate.